The field service industry is currently experiencing a profound transformation driven by customers’ increasing need for personalization and contextualization. This is prompting service providers to adapt their service models, offer new and innovative types of service, and leverage data to provide custom-tailored services to unique customers. In this article, we’ll explore what makes personalization and contextualization different, as well as how they will change the nature of field service for good.
How Gen Z is Reshaping the Path to Purchase in Retail and eCommerce→
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Generation Z is reshaping the retail landscape, transforming the traditional path to purchase into a complex, non-linear journey that challenges brands to adapt their strategies. As reported in an eTail Insights research report on advanced personalization in retail, retailers are increasingly employing unified engagement platforms and creating deeply personalized experiences to meet the unique expectations of this digitally-native generation. In this article, we explore what the path to purchase looks like for Gen Z customers, as well as how retail and eCommerce organizations can adapt to them.
The Promise of Explainable AI (XAI) in Portfolio Management→
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The financial sector has witnessed a significant shift towards AI-driven decision-making processes in recent years, particularly in portfolio management. Explainable AI (XAI) has emerged as a powerful tool in this area, promising to enhance investment strategies and provide transparent insights into complex financial models. This article explores the potential of Explainable AI in revolutionizing portfolio management. It addresses some of the top concerns industry leaders harbor about the real-world implications of XAI as well.
Massachusetts Updated the Homestead Act: Here’s What That Means for Homeowners→
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In August 2024, Massachusetts enacted the Affordable Homes Act, which provided $5.1 billion in funding for affordable housing, made it easier for homeowners to create accessory dwelling units (ACUs), and created policies encouraging housing production. The law also included significant updates to the state’s Homestead Act. This change has far-reaching implications for homeowners across the state, offering enhanced protection for their most valuable asset: their homes. Here, we’ll explore what it means to file under the Homestead Act and why it’s such a significant development for Massachusetts homeowners.
Protecting Your Financial Services Firm with DNS Filtering→
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Financial services firms handle vast amounts of sensitive data and are prime targets for cybercriminals. To protect themselves and their employees, many firms are turning to domain name system (DNS) filtering as a key component of their cybersecurity strategy.
This article explores how financial services companies can leverage the technique to enhance their security posture.
Design Considerations When Integrating Advanced Technologies in Medical Field Service→
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Cutting-edge technologies like AI, IoT, and remote diagnostics are transforming how companies approach field service in the medical device industry. However, there are some important considerations for organizations before they implement these solutions, especially when it comes to designing products themselves.
Financial-Social Innovation: Driving Profits and Social Impact in Global Finance→
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In recent years, there has been a growing recognition that financial institutions can play a pivotal role in addressing global challenges while also driving business growth. This shift represents a significant opportunity for firms across the financial services spectrum.
This article explores the rise of social innovation in finance and identifies the best ways firms can make a significant social impact.
Driving Innovation at Your Firm Through Technology Integration and Collaboration→
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As with other types of organizations, driving innovation at an investment firm is often a matter of effective collaboration, effective workflows, and strategically placed technology.
Here, we’ll explore how investment firms leverage specific technologies, enhance collaboration, and drive innovation to improve firm performance and deliver superior results for clients.
The Branch’s Role in Developing Long-term Customer and Member Relationships→
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As consumers continue to do the bulk of their financial activities online, banks and credit unions are focusing on branch strategies that foster long-term customer relationships, both at the local level and beyond. This is leading banks and credit unions to rethink not only how their branches are designed but also what types of services they have on offer. Here, we explore the branch’s future role in developing long-term customer and member relationships.
How Institutional Investment Firms Can Use Microsoft Copilot→
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According to Microsoft’s research, Copilot users were 44% more accurate and 26% faster across all tasks when using the tool. Most users said Copilot reduced the effort needed to complete a task (83%) and made them more productive (86%).
Here, we’ll explore the different ways investment firms can use this solution to automate operations and improve overall strategic decision-making.
